Lokale service ressurser
Velkommen til siden for servicekomiteressurser hvor NA-servicekomiteer deler egetutviklet ressursmateriale. Dette materialet er presentert som ressurser, så involverte i servicestrukturen kan dra nytte av andres erfaringer og arbeid. Vær oppmerksom på at materialet du finner her verken er godkjent eller autorisert av NA World Services eller NA World Service Conference om ikke det motsatte tydelig kommer fram. I tillegg til det lokale materialet har vi også lagt ut forskjellige ressurser utviklet av NA World Services. Dette materialet er enten godkjent av NA World Services eller i noen tilfeller World Service Conference. Alt av WSC-godkjent materiale er tydelig indikert som godkjent. Materialet er presentert (blir lagt ut) for å støtte involverte i NA- servicestrukturen i deres arbeid. Du må gjerne tilpasse materialet til ditt bruk dersom du ser at det kan være nyttig. Materialet skal ikke benyttes som regler eller forskrifter.
Materialet kan lastes ned av alle, og kan bli brukt og tilpasset på den måten som er mest nyttig for servicekomitèen i ditt område.
Hvis du ønsker å dele lokalt utviklede ressurser kan dette sendes til fsmail@na.org, og dette vil bli lagt ut på nettsiden. NA World Services har rett til å fjerne et hvilket som helst materiale fra denne siden, uten unntak.
- Norske serviceressurser.
- PR-PI Resources
- FAQ for Criminal Justice Professionals (from PR Handbook) - NAWS - 2007.pdf
- FAQ for General Public (from PR Handbook) - NAWS - 2007.pdf
- FAQ for Media (from PR Handbook) - NAWS - 2007.pdf
- FAQ for Phoneline Volunteers (from PR Handbook) - NAWS - 2007.pdf
- FAQ for Treatment Professionals (from PR Handbook) - NAWS - 2007.pdf
- Helpline Flyer - Greater St Charles Area in Show-Me Region - 2009.jpg
- Helpline Flyer - Show-Me Region - 2009.pdf
- Helpline Volunteer Format - Ft Worth ASC - 2009.rtf
- Letter-Writing Suggestions (from PR Handbook) - NAWS - 2007.pdf
- Membership Survey Statistics - Egypt Region - 2009.jpg
- PhoneLine Guidelines - Greater Phily RSC - 2006.doc
- PhoneLine Guidelines - Mile High ASC - 2005.doc
- Phoneline Technologies (Virtual PBX) - 2009.pdf
- Phoneline Training Session (from PR Handbook) - NAWS - 2007.pdf
- Poster_Campaign_Portland_ASC _2012.pdf
- PR in Islamic Communities - Iran Region - 2010.doc
- Public Info & Phoneline guidelines - Mid-Missouri ASC.pdf
- Public Info & Phoneline Guidelines - Mid-Missouri ASC.rtf
- Public Information Guidelines - Katmandu ASC - 2008.doc
- Public Information Guidelines - Mile High ASC - 2005.doc
- Public Information Guidelines - Oahu ASC - 2002.doc
- Public Information Guidelines - Pacific Cascade RSC - 2002.doc
- Public Information Guidelines - Suffolk ASC - 2002.pdf
- Public Information Guidelines - Suffolk ASC - 2002.rtf
- Public Information Guidelines - Tri-State RSC - 2006.doc
- Public Relations Committee Guidelines - Central Washington ASC - 2009.pdf
- Public Relations Committee Guidelines - Central Washington ASC- 2009.doc
- Public Relations Committee Guidelines - NW Washington ASC- 2006.doc
- Sample Form Letter (from PR Handbook) - NAWS - 2007.pdf
- Sample Posters and Tips (from PR Handbook) - NAWS - 2007.pdf
- Sample PowerPoint Presentation - NAWS - 2010.ppt
- Sample Webpage (from PR Handbook) - NAWS - 2007.pdf
- Thumbs.db
- Website Creation Tips (from PR Handbook) - NAWS - 2007.pdf
- Locally-Developed PSAs
- Audio PSA - New England Region - 2006 (1).mp3
- Audio PSA - New England Region - 2006 (2).mp3
- Audio PSA - New England Region - 2006 (3).mp3
- Audio PSA - New England Region - 2006 (4).mp3
- Audio PSA - Shark Coast Area (Florida) - 2010.mp3
- Audio PSA - Spain Region - 2011 (1).MP3
- Audio PSA - Spain Region - 2011 (2).MP3
- Audio PSA - Spain Region - 2011 (3).MP3
- Audio PSA - Spain Region - 2011 (4).MP3
- Audio PSA - Spain Region - 2011 (6).MP3
- Audio PSA - West Valley Area (Arizona) - 2011 (A - Searching).mp3
- Audio PSA - West Valley Area (Arizona) - 2011 (B - Searching).mp3
- Audio PSA - West Valley Area (Arizona) - 2011 (C - Recovery).mp3
- Audio PSA - West Valley Area (Arizona) - 2011 (D - Recovery).mp3
- Audio PSA - West Valley Area (Arizona) - 2011 (E - Support).mp3
- Audio PSA - West Valley Area (Arizona) - 2011 (F - Support).mp3
- Audio PSA - West Valley Area (Arizona) - 2011 (Spanish - Recovery).mp3
- Audio PSA - West Valley Area (Arizona) - 2011 (Spanish - Searching).mp3
- Video PSA - Australia Region - 2009.wmv
- Video PSA - Colombia Region - 2008.zip
- Video PSA - Metro Detroit & Michigan Regions - 2010 (Diverse People).wmv
- Video PSA - Metro Detroit & Michigan Regions - 2010 (For My Brother) .wmv
- Video PSA - Metro Detroit & Michigan Regions - 2010 (Not Jail Help First).wmv
- Video PSA - Metro Detroit & Michigan Regions - 2010 (Parent Needs Help).wmv
- Video PSA - Pikes Peak Area - 2011 (HD copies of all 4).zip
- Video PSA - Pikes Peak Area - 2011 (Legal Drugs).zip
- Video PSA - Pikes Peak Area - 2011 (Military).zip
- Video PSA - Pikes Peak Area - 2011 (Never Missed).zip
- Video PSA - Pikes Peak Area - 2011 (Stop).zip
- Video PSA - Rose City Area (Texas) - 2009 (1).wmv
- Video PSA - Rose City Area (Texas) - 2009 (2).wmv
- Video PSA - Southern Brazil Region - 2011.wmv
- Conventions, Assemblies, & Events Resources
- Activies Committee Guidelines - Pacific Cascade RSC.doc
- Activities Subcommittee Guidelines - Mile High ASC - 2005.doc
- Convention & Conference Guidelines - Pacific Cascade - 2002.doc
- Convention Guidelines & Policy - Florida RSC - 2003.pdf
- Convention Guidelines & Policy - Florida RSC - 2007.pdf
- Convention Guidelines - Canada Atlantic RSC- 2000.pdf
- Convention Guidelines - Colorado RSC- 2003.pdf
- Convention Guidelines - Georgia RSC - 2004.doc
- Convention Guidelines - Lonestar RSC - 2003.doc
- Convention Guidelines - Northern Utah ASC - 2003.pdf
- Convention Guidelines - Pacific Cascade RSC - 2002.DOC
- Convention Guidelines - Show-Me RSC - 2003.doc
- Convention Guidelines - Tri-State RSC- 2001.pdf
- Convention Guidleines - Northern Cal RSC - 2007.doc
- Convention Handbook - Northern Cal RSC- 2007.doc
- Convention Laison Guidelines - Mile High ASC - 2005.doc
- GSR Assembly - South Florida RSC - 2006.ppt
- GSR Regional Assembly Orientation - Arizona RSC - 2001.pdf
- GSR Regional Assembly Orientation - Colorado RSC - 2005.pdf
- Regional Assembly Guidelines - Pacific Cascade RSC - 2002.doc
- Retreat Guidelines - Tri-State RSC - 2006.doc
- Serenity Keepers Policy - Open Arms ASC - 2010.pdf
- Fellowship Development - Outreach Resources
- Additional Needs Guidelines - Pacific Cascade RSC - 2002.doc
- FD TT Manual - European Delegates Meeting - 2012.pdf
- Newcomer Workshop Cards - Napa-Solano ASC - 2005.doc
- Newcomer Workshop Flyer - Napa-Sonoma ASC - 2005.doc
- Newcomer Workshop Format - Napa-Solano ASC - 2005.doc
- Newcomer Workshop Invitation - Napa-Solano ASC - 2005.doc
- Newcomer Workshop Plan - Napa-Solano ASC - 2005.doc
- NewcomerWorkshop - Northern Cal RSC- 2002.pdf
- Outreach Guidelines - Gtr San Jose ASC - 2003.pdf
- Outreach Guidelines - Mile High ASC - 2005.pdf
- Forms, Guides, and Miscellaneous
- Acronym Guide - Tri-State RSC - 2006.xls
- Activities Expense Report - Tri-State RSC - 2006.doc
- Archivist Guidelines - Florida RSC - July 2006.pdf
- Area Planning Tool - Florida RSC - 2008.ppt
- Ballot - Pacific Cascade RSC.doc
- Being_of_Service- Central_Washington_ ASC- 2010.pdf
- Building Strong Home Groups Worksheet - NAWS - 2007.pdf
- Checking Account Deposit Log - Tri-State RSC - 2006.doc
- Consensus Decision-Making - Sacramento ASC - 2008.ppt
- Consensus Decision-Making Cards - Sacramento ASC - 2008.pdf
- Disaster_Manual-Carolina_RSC-2009.pdf
- Donations to NAWS Flyer - UK RSC - 2007.doc
- Election Form - Tri-State RSC - 2006.doc
- Fund Advance Request - Tri-State RSC - 2006.doc
- Glossary of Terms - Tri-State - 2006.doc
- GSR Guide to ASC - NE London ASC - 2008.doc
- GSR Helpful Hints - San Jose ASC - 2005.doc
- GSR Orientation - Greater Providence ASC - 2008.doc
- GSR Orientation - SFV ASC - 2003.pdf
- GSR Orientation Packet - Greater Providence ASC - 2008.doc
- GSR Responsibilities - Fraser Valley ASC - 2007.doc
- GSR_Toolkit-East_End_ASC-2011.pdf
- H&I Agenda Form - South Shore ASC - 2008.rtf
- H&I Attendance Sheet - South Shore ASC - 2008.doc
- H&I Panel Leader Orientation - South Shore ASC - 2008.doc
- Inventory - Sho-Me RSC - 2005.doc
- Inventory Form - Stonewall Group - 2003.pdf
- Inventory Form - ASC - 1996.doc
- Inventory Form - Group - 2002.pdf
- Inventory Form - Group.pdf
- Leadership Training - Northern Cal RSC - 2008.pptx
- Lit Review and Development Handbook - Carolina RSC - 2010.pdf
- Metro SC Guidelines - Kansas ASC - 2005.doc
- Metro Service AdHoc Report - Kansas ASC - 2005.doc
- Motion Form - Pacific Cascade RSC.doc
- Motion Form - Tri-State RSC - 2006.xls
- Payment Voucher - Tri-State RSC - 2006.doc
- Questionnaire for Trusted Servants - BCRSC - 2006.pdf
- RCM Orientation - New England RSC - 2008.doc
- RCM Orientation - Northern Cal RSC - 2008.ppt
- RCM Orientation Packet - New England RSC - 2008.doc
- Report Guidelines - Pacific Cascade RSC - 2002.doc
- Rules of Order - Pacific Cascade RSC - 2002.doc
- Sample Budget - 2008.xls
- Secretary Orientation Brochure - ContraCosta ASC - 2001.pdf
- Self Support Flyer - UK RSC - 2007.doc
- Service Brochure - SW Missouri ASC - 2006.doc
- Service Flyer - Break in the Day Group - 2009.docx
- Service Informatoin Leaflet - UK Region - 2008.pdf
- Service Resume - Pacific Cascade RSC.doc
- Service Resume Form - Northern Cal RSC - 2007.pdf
- Service Structure - NEZF - 2005.ppt
- Subcommittee Expense Report - Tri-State RSC - 2006.doc
- Travel Expense Report - Tri-State RSC - 2006.doc
- Young Peoples NA Meeting Start-up Resource - 2008.doc
- Youth Committee Mission Statement - Northern Cal RSC - 2006.pdf
- Youth Committee Start-Up Packet.pdf
- Group, Area, & Regional Guidelines
- ASC Bylaws - Greater Smokey Mountians ASC - 2002.doc
- ASC Bylaws - WyoBraska ASC - 2003.doc
- ASC Guide - Seattle ASC - 2005.pdf
- ASC Guidelines - Denver ASC-2000.pdf
- ASC Guidelines - Grays Harbor ASC- 2004.doc
- ASC Guidelines - Greater Hollywood ASC - 2008.pdf
- ASC Guidelines - Kathmandu ASC - 2006.doc
- ASC Guidelines - Marin County ASC - 2006.doc
- ASC Guidelines - Mid-Missouri ASC - 2006.doc
- ASC Guidelines - Mile High ASC - 2005.doc
- ASC Guidelines - NW Washington ASC - 2004.doc
- ASC Guidelines - Orange County ASC - 2003.doc
- ASC Guidelines - Orlando ASC - 2004-11.pdf
- ASC Guidelines - San Fernando Valley ASC - 2003.pdf
- ASC Guidelines - South Atlantic ASC - 2003.doc
- ASC Guidelines - Vancouver ASC - 2003.doc
- ASC Guidelines - Vancouver ASC Attachment - 2003.doc
- ASC Guidelines - Wichita Metro ASC - 2005.doc
- ASC Policy & Procedures - NE London ASC - 2008.doc
- ASC Policy & Procedures - Small Miracle ASC - 2004.doc
- ASC Policy - Central Texas ASC - 2003.rtf
- Fellowship Service Center Guidelines - ContraCosta ASC - 2000.pdf
- GSRs Guidelines - Aotearoa - 2004.pdf
- Guidelines for Inappropriate Behavior - United Kingdom RSC - 2005.doc
- H&I Guidelines - South Shore ASC - 2008.doc
- H&I Guidelines - Umpqua Valley ASC - 2007.doc
- Home Group Policy Guidelines - Richmond ASC - 2004.pdf
- Literature Committee Guidelines - Pacific Cascade RSC - 2002.DOC
- Literature Subcommittee Guidelines - Mile High ASC - 2005.pdf
- Policies & Procedures Handbook- South Central ASC - 2006.pdf
- Policy Committee Guidelines - Pacific Cascade RSC - 2002.doc
- RSC & Subcommittee Guidelines - Florida RSC - 2007.pdf
- RSC Bylaws - Carolina RSC - 1994.pdf
- RSC Bylaws - Pacific Cascade RSC - 2002.doc
- RSC Bylaws - Western NY RSC - 1999.pdf
- RSC Guidelines (Project-based) - Florida RSC - 2008.pdf
- RSC Guidelines - Arkansas RSC - 2008.pdf
- RSC Guidelines - Florida RSC - 2003.pdf
- RSC Guidelines - Florida RSC - 2007.pdf
- RSC Guidelines - Mid America RSC - 2004.pdf
- RSC Guidelines - Minnesota RSC - 1998.DOC
- RSC Guidelines - Northern Cal RSC - 2003.doc
- RSC Guidelines - Sierra Sage RSC - 2002.pdf
- RSC Guidelines - Sierra Sage RSC.doc
- RSC Guidelines - So Cal RSC - 2002.htm
- RSC Guidelines - Tri-State RSC - 2006.doc
- RSC Guidelines - Washington Northern Idaho RSC - 2005.pdf
- RSC Guidelines - Wisconsin RSC - 2003.doc
- RSC Policy - Chicagoland RSC - 2005.pdf
- Social Media Guidelines - Minnesota RSC - 2012.pdf
- Swedish Regional Web Committee.pdf
- Taping Committee Guidelines - Tri-State RSC - 2004.doc
- The Highlands & Islands Group of NA Draft Guidelines Rev 2.pdf
- Training Subcommittee Guidelines - Mile High ASC - 2005.doc
- Website Guidelines - Marin County ASC - 2006.pdf
- Website Guidelines - Mile High ASC - 2005.doc
- Website Guidelines - Seattle ASC.doc
- Website Guidelines - Seattle ASC.rtf
- Website Policy - Greater New Your RSC.pdf
- Website Policy - Hawaii RSC - 2002.pdf
- Youth Committee Guidelines - Northern Cal RSC - 2006.pdf
- H&I Resources
- H&I Behavior Suggested Guidelines - Northern Cal RSC - 2004.pdf
- H&I Guidelines - Baja California Area - 2008.doc
- H&I Guidelines - Barcelona ASC - 1992.pdf
- H&I Guidelines - Lane County ASC - 2008.doc
- H&I Guidelines - Mile High ASC - 2005.doc
- H&I Guidelines - Northern Utah ASC - 2003.pdf
- H&I Guidelines - Pacific Cascade RSC- 1998.doc
- H&I Guidelines - Rivercoast ASC - 2008.pdf
- H&I Guidelines - Seattle ASC - 2001.doc
- H&I Guidelines - Seattle ASC - 2001.pdf
- H&I Guidelines - Southern Cal RSC - 2005.pdf
- H&I Guidelines - Southern Cal RSC - 2005.doc
- H&I Guidelines - Washington-N Idaho RSC - 2004.doc
- H&I Guidelines - West Valley ASC - 2005.pdf
- H&I Guidelines - Western Montana ASC - 2005.pdf
- H&I Orientation Guidelines - Umpqua Valley ASC - 2008.doc
- H&I Orientation Pamphlet- Recovery Coast ASC - 2007.doc
- Inmate Bridge Program Guidelines - Snake River Valley ASC - 2008.doc
- Volunteer Application, County Jail - Mid-America RSC - 2006.pdf
- Volunteer Orientation, San Quention - Northern Cal RSC - 2004.doc
- Inmate Step Writing Resources
- American River Area Inmate Step Committee Guidelines.pdf
- Behind the Walls Sponsorship Guidelines - Central Cal RSC - 2006.pdf
- Michigan RSC Inmate Sponsorship Guidelines.pdf
- Writing Steps for Recovery Behind the Walls Workshop - Connecticut RSC - 2008.WMA
- Writing Steps for Recovery Flyer - Show-Me RSC - 2008.doc
- Writing Steps for Recovery Subcommittee Guidelines - Show-Me RSC - 2008.doc
- WSR Starter Pack - Connecticut RSC - 2009.pdf
- Issue Discussion Topics
- Legal & RSO Resources
- BOD Bylaws - Tri-State RSO - 2005.doc
- BOD Guidelines - Tri-State RSO - 2006.doc
- BOD Info Pamphlet - Granite State ASC - 2004.pdf
- BOD Yearly Timeline - Tri-State RSO - 2006.doc
- Employee Handbook - LoneStar RSO - 2003.pdf
- Financial Guidelines - MNRSC - 1998.DOC
- Financial Guidelines - Sample.DOC
- Financial Guidelines - SDICRNA - 2001.doc
- Financial Policy - Upper Midwest RSC.doc
- Insurance Packet - Northern Cal RSO - 2007.pdf
- Insurance Policy Guidelines - Cal MidState RSC - 2002.pdf
- RSO Annual Report - Upper Mid-West RSO - 2003.pdf
- RSO Board Of Director Duties - Northern Cal RSO - 2003.pdf
- RSO Bylaws - Northern Cal RSO - 2000.pdf
- RSO Bylaws - San Diego Inperial RSO - 2005.doc
- RSO Guidelines - Florida RSO - 2001.doc
- RSO Guidelines, Policies, and By-Laws - Florida RSO - July 2007.pdf
- Theft Inquiry Letter - Pacific Cascade RSC - 2001.doc
- Theft Letter #1 - Pacific Cascade RSC - 2001.doc
- Theft Letter #2 - Pacific Cascade RSC - 2001.doc
- Theft Letter #3 - Pacific Cascade RSC - 2001.doc
- Theft Policy - Pacific Cascade RSC - 2001.doc
- Theft Policy - Pacific Cascade RSC - 2001.pdf
- Theft Restitution Agreement - Vancouver ASC - 2005.doc
- Theft Restitution Letter - Vancouver ASC - 2005.doc
- Travel Request Form - Pacific Cascade RSC.doc
- Treasury Best Practices - Northern Cal RSO - 2007.pdf
- NA_Logos_Please_Read_FIPT_Bulletins_1_and_3_before_downloading_files
- FIPT_Bulletin_1.pdf
- FIPT_Bulletin_3.pdf
- NA group logo - NAWS - 2008.jpg
- NA group logo - NAWS - 2008.png
- NA group logo - NAWS - 2008.psd
- NA group logo_illustrator-10 - NAWS - 2008.eps
- NA group logo_illustrator-8 - NAWS - 2008.eps
- NA group logo_illustrator-CS - NAWS - 2008.eps
- NA group logo_illustrator-CS2 - NAWS - 2008.eps
- NA Logo Stylized 1 - No Central Indiana Area - 2008.jpg
- NA Logo Stylized 2 - No Central Indiana Area - 2008.jpg
- NA Logo Stylized 3 - No Central Indiana Area - 2008.jpg
- NA Logo Stylized 4 - No Central Indiana Area - 2008.jpg
- NA logo_illustrator-10 - NAWS - 2008.eps
- NA logo_illustrator-8 - NAWS - 2008.eps
- NA logo_illustrator-CS - NAWS - 2008.eps
- NA logo_illustrator-CS2 - NAWS - 2008.eps
- NA logo_msthd - NAWS - 2008.jpg
- NA logo_msthd - NAWS - 2008.png
- NA logo_msthd - NAWS - 2008.psd
- NA logo_msthd_illustrator-10 - NAWS - 2008.eps
- NA logo_msthd_illustrator-8 - NAWS - 2008.eps
- NA logo_msthd_illustrator-CS - NAWS - 2008.eps
- NA logo_msthd_illustrator-CS2 - NAWS - 2008.eps
- NA Svc-sym logo - NAWS - 2008.jpg
- NA Svc-sym logo - NAWS - 2008.png
- NA Svc-sym logo - NAWS - 2008.psd
- NA Svc-sym logo_illustrator-10 - NAWS - 2008.eps
- NA Svc-sym logo_illustrator-8 - NAWS - 2008.eps
- NA Svc-sym logo_illustrator-CS - NAWS - 2008.eps
- NA Svc-sym logo_illustrator-CS2 - NAWS - 2008.eps
- NA_logo - NAWS - 2008.jpg
- NA_logo - NAWS - 2008.psd
- NA_logo_illustrator-8 - NAWS - 2008.png
- Newsletters - Local Publications
- Workshop Resources
- 12 Concepts Workshop Format - 2009.pdf
- 12 Traditions & 12 Concepts Sheet- NAWS - 2006.pdf
- Area Planning Tool Slide Show - 2007.ppt
- Brainstorming Guidelines & Suggested Groundrules - NAWS - 2006.pdf
- CAR Assembly Slide Show - Northern Cal RSC - 2008.ppt
- CAR Session Profile - Northern Cal RSC - 2012.pdf
- CAR Workshop Slide Show - Northern Cal RSC - 2012.pptx
- CAR Workshops Slide Show2- Florida RSC - 2010.ppt
- Consensus Decision Making Workshop-Canadian Assembly ZF - 2012.ppt
- Meeting Notes Sheets - NAWS - 2006.pdf
- NA Speaks_Oct10.pdf
- Recovery in Rural Communities Script-Midwest Zonal Forum-2009.doc
- Recovery in Rural Communities Session Profile-Midwest Zonal Forum-2009.doc
- Recovery in Rural Communities Worksheet 1b-Midwest Zonal Forum-2009.doc
- Scanning Session PPT-Northern Cal RSC-2012.pptx
- Service and Communication Workshop Slideshow-Colorodo RSC-2009.ppt
- Service Mentorship Workshop Booklet- Santa Clarita ASC.doc
- Vision_for_NA Service.pdf
- Worldwide Workshop Resources
- Communicating w Drug Courts - Boston WWW - 2009.ppt
- Handout- Leadership-Boston WWW.pdf
- Handout-Chapter 6 PRHB Addenda-Boston WWW-2009.pdf
- Handout-Chapter 6 PRHB Excerpt-Boston WWW-2009.pdf
- Handout-Facilitating Fellowship Discussions-Boston WWW-2009.pdf
- Handout-Facilitator Scenarios-Boston WWW-2009.pdf
- Handout-Facilitator Skills & Techniques-Boston WWW-2009.pdf
- Notes Sheets-2009.pdf
- PPT-Communication-Boston WWW-2009.ppt
- PPT-Environmental Scanning Boston WWW-2009.ppt
- PPT-Facilitation 101-Boston WWW-2009.ppt
- PPT-GSR & RCM-Boston WWW-2009.ppt
- PPT-Leadership-Boston WWW-2009.ppt
- PPT-Our Freedom Our Respon-Boston WWW-2009.ppt
- PPT-Taking Inventory-Taking Action-Boston WWW-2009.ppt